Message from the General Manager
No-one chooses to be unwell but if you need healthcare of any sort, we hope that you would make Springfield your hospital of choice based on its reputation for excellent clinical outcomes, its facilities and its friendly nature. We are your local hospital in the heart of your community.
Our healthcare business has been built up over 30+ years of service provided by our experienced and qualified teams of doctors, nurses, healthcare professionals and managers. We also utilise the best practice ideas from our 35 sister facilities that are operated by Ramsay Health Care in the UK, not to mention having access to the wealth of expert knowledge that our Australian parent company has.
As well as expert medical care we aim to provide superior facilities over and above those that you would find in any other local hospital. For example, most of our food is freshly prepared on the premises using local suppliers for meat, fruit and vegetables.
We offer access to hot and cold drinks in our reception areas for our outpatient visitors and guests.
All of our rooms have en-suite facilities as standard.
Over the last few years a large investment of funds has enhanced the patient’s experience of care, cleanliness and comfort at Springfield. This investment has been spent on refurbishing the facilities and purchasing the latest equipment including CT scanner.
All public areas and patient rooms have an ongoing refurbishment programme with peaceful colour schemes and non-slip wood flooring. The flooring has also been installed for easy cleaning and to enable us to maintain our excellent low rates of infection. We continually work with our infection control officer to minimise infection risk.
We ensure all our staff are continually updated and appropriately trained in order to provide an excellent holistic clinical service based on current research. We are able to accept children here at Springfield for treatment and we provide specialist paediatric nurses.
It has been found that 90% of complaints made by patients in any hospital relate to poor communication. We are determined at Springfield Hospital to ensure this is not the case and aim to keep you fully informed throughout your visit. However, if at any time you have concerns please do not hesitate to speak to a member of staff. Most importantly please don’t wait until you have left the building to give us your feedback, as we would always try to put right any issues that you have at the time that you experience them.
If you are not satisfied with the response you receive or still have concerns please ask to speak to any of my Senior Management Team and we will do our very best to assist you.
It is because we care that we are proud to say that 98.9% of our patients would recommend us
Stuart Emerson - General Manager