Patient Charter

Please DO NOT ATTEND YOUR APPOINTMENT if you have norovirus or flu like symptoms

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Our commitment to you, the Ramsay Way


Care delivered in privacy, with compassion, dignity and respect:

  • In a safe and clean environment.
  • By a friendly, efficient team who ensure you are involved in decisions about your treatment and aim to promote your independence.
  • With information that ensures you are well-informed about your choices, provided in a way that you can understand.
  • By staff who are aware of, understand and recognise your social and cultural diversity, values and beliefs.
  • With priority given to good clinical practice supported by modern technology and equipment.
  • In surroundings designed to promote well being and comfort.

Finance Available

  • Loans for full cost of treatment
  • Straight forward application process
  • Prompt decisions
  • Payments made direct to hospital
  • Interest-free loan plan
  • Administration fee of £95
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Great Benefits

  • Your choice of consultant
  • Appointments in as little as 72 hours
  • A single point of contact
  • Matron and consultant-led care
  • A range of payment options
  • Individual physiotherapy sessions
  • Priority discharge
  • Freshly prepared menu
  • Private en-suite rooms*
  • Aftercare packages
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Free WIFI at Ramsay


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