Patient feedback

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Patient Feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. 

If you would like to provide feedback regarding your care at Springfield Hospital please contact us using our online form.

Patients are always keen to hear about the positive experiences of others when choosing a hospital.  As such it would mean a lot to us if you could spend a few minutes adding a review to one of the following the websites:


Here are a few samples of recent feedback from our patients;

"Just got back from an overnight stay after having Tonsillectomy.  My room was lovely, spacious and very clean. Bathroom with double shower. Was greeted by Maureen who was lovely. Started to get nervous & upset on my way to theatre and Faye & the male anaesthetist reassured me and put me at ease. In recovery, again I was welcomed by some lovely staff. They really took care of me & kept checking I was ok. There was a bit of miscommunication whilst waiting for my discharge letter and my cannula to be removed which took some time but other than that, I received great care. Thankyou Springfield hospital"

January 2018

"What an excellent experience with Claire Irons from the physiotherapy team. Was discharged by a specialist as nothing more he could do for my jaw. Two sessions with Claire and I’ve full range of movement, minimal-no discomfort and no pain. Really incredible knowledge and service - would strongly recommend. Thank you!"

December 2017

"Had a knee Arthroscopy today at Springfield hospital and have nothing but praise for all the staff who dealt with me today. Arrived at 720 and was in Theatre by 945 / Home by 1pm watching the DVD of my op!! Every single staff member who I had contact with to include reception / porter showing me to my room / nurses / anaesthetist team / and of course Professor Cheah were so friendly, professional and gave amazing care - 10/10 !!"

November 2017

"Wonderful team here, thank you, this is my second time as a patient and the experience gets even better."

August 2017

"They were very polite, professional and made me feel very relaxed and comfortable as an operation goes it was brilliant."

August 2017

"Great hospital and great staff. Made my day easy."

August 2017

"Thank you to all the staff at Springfield Hospital who have looked after me this week. You all do an amazing job."

August 2017

"Great staff, great treatment. Clean. Good food. Rooms are clean great experience. Fully informed of everything that was going to happen to me.  Good care, thank you team."

August 2017

"Lovely friendly staff ... clean, and easy parking."

August 2017

"Amazing little place, appointments always to time, treatment on point, friendly staff, no problem parking (and you don't have to pay) Shame all hospitals are not like this....Thanks Springfield Hospital."

August 2017

"I've been here 4 times now and can't praise the staff enough. From the receptionists to the surgeon I was treated so well with everything explained in layman's terms. NHS patient."

July 2017

"Have yet to find anything negative about this Hospital from private GP appointments to seeing a specialist."

July 2017

"What an excellent hospital so far it's proven to be. Hopefully I will still feel the same post-op."

July 2017

"My husband son and I were greeted and offered drinks (because we arrived early) from the moment we arrived in the reception Our nurse Nicole came and greeted us, and the porter took us to my sons room. The room was very spacious with two beds one for our son & one for the hubby (they get tired too). We had a phone call before hand for magazine request. My sons duvet was dressed in cartoon character's he was given a special Springfield teddy and Nicole printed a special well done spurs certificate after asking his fav team. I think all these personal touches made Springfield hosptail top of any other hospital we had been too. Nicole my sons nurse was amazing from pre op until we left for home on the op day. She went above and beyond and put my sons nerves at ease. She is a excellent nurse, very professional, friendly, explains everything in a child friendly way to my son, so he could understand the procedure of how general anaesthetic feels etc. Kathy Mr Sood's nurse was also excellent from the first phone call to Mr Sood office, she explained everything, & introducing herself to us in the room. Every member of staff at Springfield hosptail couldn't do enough for us even the restaurant chef was delightful. My son has already said if he needs any future ops, his going back to Springfield, I hope Nicole nurses adults to because I also will be using Springfield in future. Thank you so much to everyone at The Springfield hospital."

July 2017

"Arthroscopy. Very professionally dealt with, friendly team, quickly in and out. Can't find fault."

July 2017

"My experience of the day was very good from reception to consultant ad surgery very good. Nurses attentive but not fussing, physiotherapist great, anesthetist team very good, surgery went well and recovery lovely. As a nhs referral I was very pleasantly surprised by the day. Thank you all."

July 2017

"Inguinal hernia op, bizarrely found it enjoyable, the cannula into hand felt nothing, mask on, next woke up hearing a nurse singing Neil Diamond! Tea & toast, went home, amazing hospital with lovely staff!"

July 2017

"Great staff & very accomodating- although this was a paid private service. Would always opt for private medical through this hospital, rather than NHS."

July 2017

"Couldn't be a better place for treatment, all staff caring and courteous, food choice also excellent."

July 2017



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